WARRANTY
We offer a Limited Lifetime Warranty, to the original purchaser only, on all Acorn pickleball paddles, covering manufacturing defects.
What Is Not Covered:
Our warranty does not cover acceptable wear and tear, or damage caused outside of regular play or during overly aggressive situations. Specifically, any scratches, dents, chips, or surface damage resulting from a collision or impact with another paddle, a player, the court, or any other surface are not covered. Furthermore, breakdown of the paddle's protective edge guard or handle from repeated strikes with the ground is excluded. A "rattling" sound caused by loose resin or glue inside the core, which does not compromise structural integrity, is also not covered.
How to File a Claim:
To initiate a warranty claim, the original purchaser must have registered their paddle on the Acorn Pickleball website within 30 days of purchase.
If your warranty is valid, please contact us at team@acornpickleball.com with the following details:
1. Your original order number and registration details.
2. A description of the issue, including any facts pertainining to how the damage may have been caused.
3. Clear photos and/or a short video clip showing the defect from multiple angles.
Claim Resolution:
Upon review and approval of your claim by our team, Acorn Pickleball will fulfill an approved warranty claim by shipping a replacement paddle of equal value directly to your address at no cost to you. Damaged paddles do not need to be returned to us unless specifically requested. No monetary reimbursements will be issued. You will be informed if your warranty claim is denied.
Contact Us
team@acornpickleball.com